Terms and Conditions

General

“We” are Sarah Hall trading as Belting Blooms (“Florist”)
“You” are the customer purchasing Goods and/or Specified Goods from us (“Client”)
You can get in touch with us via our website, or by emailing hello@beltingblooms.com or by calling 07378 680147.
We are committed to looking after your personal data in accordance with data protection rules. If you want to know more, take a look at our Privacy Policy.

Bouquets and small commissions

Ordering: your order is placed by contacting Belting Blooms via our website or by emailing hello@beltingblooms.com. We need to have received your order by midnight on Monday evening for flowers to be delivered on Friday that week. Order received after midnight on Monday will be considered orders for the following week unless otherwise agreed in writing.
Order confirmation: You will receive an email from Belting Blooms to confirm that your order has been safely received. This email will include details for you to pay in full. This email may also ask you to supply other details as needed to complete the order. Your order will not be processed unless full payment and all necessary details have been provided.
Payment: Payment is to be made by bank transfer. We need to have received your payment by midnight on Wednesday evening for flowers to be delivered on Friday that week. We are a small business, and we will let you know if we add other payment options as we grow.
Bouquet contents: The signature of a Belting Blooms bouquet is that no two arrangements are ever the same, and each and every bouquet is bespoke and truly unique. The pictures on our website provide examples of our bouquets containing seasonal flowers similar in style and size. We hope you’ll love our flowers, but we cannot be held responsible if you receive any flowers that aren’t to your taste or that are unsuitable for you or your pets.
Delivery: We offer free delivery SW15, SW18, SW19, SW20, SM3, SM4, KT2, KT3, KT4. We usually deliver on a Friday, though by agreement in writing we may deliver on a Thursday. We cannot guarantee the timings of our deliveries.
Cancellation: Once your order has been confirmed and paid for there is no right to cancellation, and no refunds are available. In the unlikely event that we cancel your order, you will be entitled to a full refund. This will be made within 5 working days of you providing your bank details for a transfer to be made.

Wedding and Event Flowers

Booking Fee: We require a 50% deposit to secure your booking date, which will be deducted from your final invoice. Please note this is non-refundable, and your date will not be held unless this fee is received.
Consultation & quotation: Following your free consultation we will send you a no- obligation quote which breaks down the final cost. This quote is valid for 30 days from the date of the quote. Please note that your wedding date will not be held unless you have paid a booking fee.
Payment: As previously mentioned a 50% deposit is required to secure your booking. The final payment is due 6 weeks before the wedding or event date. You will receive a reminder by email. If payment is not received, flowers will not be ordered and we reserve the right to cancel your booking without refund of the deposit.
Alterations: If you would like to request alterations on your floral design, you must do so by emailing hello@beltingblooms.com. Alterations will require a new quote and must be made no later than 6 weeks prior to the event.
Cancellation: In the unfortunate event of cancellation by the client, the booking fee cannot be refunded. Please notify us by email of your request to cancel your booking. In the unlikely event that we (Belting Blooms) need to cancel your booking due to unavoidable circumstances (fire, natural disaster, death, serious illness, family tragedy) all money will be repaid to the client. We are responsible only for moneys paid, and not for other costs that incur as a result of the inconvenience. If we take the decision to cancel due to reasons such as inappropriate or abusive behaviour you will not be entitled to a refund. If a cancellation is made by the client less than 6 weeks before the date of the wedding, you may not receive any refund if we have ordered the flowers as this cannot be cancelled.
Postponement or cancellation due to Covid-19: We take the health and safety of ourselves and our clients very seriously. In the event that your wedding needs to be postponed due to government restrictions, you will be able to transfer your booking fee to a new date, providing we have no other weddings booked on your new proposed date. If your flowers and materials have already been ordered, received and processed you will be liable for this cost and the labour provided, and we will not be able to refund your payment. Please bear in mind if you are postponing your wedding, flower availability will vary from season to season.
Availability of flowers: We do not guarantee specific flower varieties, as we work with a seasonal product. We will as much as possible stick to your preferred flowers, and the flowers we discuss in your consultation. However, if the quality is poor or we are unable to source these, we will replace with a suitable alternative which is the closest match to your preference. No refund or compensation will be oﬀered if this is the case.
Allergies: We will not be held responsible for any allergic reactions incurred as a result of exposure to flowers and foliage.
Pricing: In the unlikely event that trade flower prices increase drastically between time of quote and the day of the event, we will notify you accordingly. You will have the option to pay the increase in supply costs or receive a refund of your initial deposit.
Photographs & videos: Belting Blooms reserves the right to take photographs and videos of the venue, flowers and setting prior to the wedding in order to use in a promotional capacity. Please note these will not be published by Belting Blooms until the event has finished.
Design Credit: When sharing images of florals created by Belting Blooms on social media, we require to be credited for the work. All social media handles are @beltingblooms.
Responsibility: Belting Blooms accepts no responsibility for any loss, injury or damage to the client or any third party with regard to any equipment hired for the event.
Adverse weather: If there are adverse weather conditions and we (Belting Blooms) feel any of the proposed floral arrangements will be a danger to ourselves or others, we will recommend alternatives. However, the decision of the client is final, and if it is decided to go ahead, Belting Blooms will not be responsible for any breakage, damage or injury of any kind.
Floral Design Rights: By booking Belting Blooms to provide your wedding or event flowers, you are confirming that Belting Blooms will be the only florist creating florals for that event. If you are planning to create some of your own flowers or have another florist work on the same event, you must inform us prior to paying your deposit. If Belting Blooms is later made aware there will be other floral designers creating for the event, we reserve the right to cancel without refund. This policy is in place to ensure the florals on the day of the event look flawless and all of your items with the same style. It is diﬃcult to create a flawless look with multiple florists creating for the same event when they are not aware they are working with another florist.
Acceptance of terms & conditions: Payment of the 50% non-refundable deposit is taken as acceptance of the above terms and conditions. We reserve the right to change these terms and conditions at any time. For any major changes you will be notified via email.

Workshops

Cancellation: In the unfortunate event that you need to cancel your booking please do so by emailing hello@beltingblooms.com. Any other forms of contact (Instagram DM, Facebook Messenger etc) will not be acknowledged as notice of cancellation. If you cancel at least 21 days prior to the workshop you will be entitled to a full refund. If you cancel between 21 and 14 days prior to the workshop you will be entitled to a 50% refund. If you cancel less than 14 days prior to the workshop you will not be entitled to a refund.
Accessibility: Most of our workshops take place in step-free locations. Please contact us prior to booking to check your specific requirements.
Allergies: We will not be held responsible for any allergic reactions incurred as a result of exposure to flowers and foliage.
Injury: We take the safety of us and our participants very seriously and endeavour to make our workshops as safe as possible. We will not be held responsible for any injury incurred during one of our workshops. It is the responsibility of the participant to ensure safe practices at all times.
Flowers: Photos and descriptions on our website are for promotional purposes only. Exact flowers and foliage on the day will vary according to availability and seasonality.
Photography: We reserve the right to take photographs of flowers, arrangements and workshop participants on the day to use for promotional purposes. If you do not consent to this please notify us by email 48 hours before the workshop.
Food & drink: Please do not bring any food & drink to the workshop other than water. We will provide refreshments. We do not accept any responsibility for allergic reactions or injury incurred whilst consuming food and drink that we provide.
Damage & breakages: In the event of damage or breakage to any of our equipment, or equipment belonging to the venue, the participant will be liable to cover these costs.
Covid-19 policy: We take the health and safety of our staff and our workshop participants very seriously. If you have any symptoms of Covid-19 please do not attend the workshop. Unfortunately we will be unable to offer you a refund if you cancel within 14 days of the workshop. Whilst participating in the workshop please follow current government guidelines with regards to social distancing and face masks.
Cancellation due to Covid-19: If the workshop needs to be postponed due to government restrictions as a result of Covid-19 the following will apply:
- Postponement 14 days or more prior to the workshop: You will be offered a new workshop date, or a full refund.
- Postponement less than 14 days prior to the workshop: You will be offered a new workshop date. Unfortunately we will be unable to offer you a refund.
Acceptance of terms & conditions: In booking a workshop with us you are agreeing to the above terms and conditions. We reserve the right to change these at any time. In the event of major changes you will be notified via email.
Payment: After completing the booking form, we will send you an invoice. Your booking is only confirmed once payment is received. Please pay within 48 hours, or your spot will be opened up for another participant.